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RETURNS + EXCHANGES

Silver Phantom

To make sure you get the perfect fit for your ring, we recommend using our printable ring sizer which you can access through this link. Alternatively, we also provide a complimentary ring sizer that you can request here. With our ring sizer, you'll be able to get the most precise size of your desired ring.

How do I pick the right size?

We offer worldwide shipping, with all items shipping out from the US. To make things even easier for our international customers, we include the customs & duties cost at checkout so you won't need to deal with local customs or the postal office when your package arrives.

Where do you ship?

Silver Phantom takes pride in creating unique, limited edition pieces of jewelry that exude exclusivity. Due to our commitment to producing in limited quantities, we regret to inform you that restocking sold out items is not possible. We apologize for any inconvenience this may cause and recommend securing your desired piece before it is gone. Don't miss the opportunity to own a truly one-of-a-kind jewelry piece. Thank you for your understanding and continued support.

When are you expecting a restock?

Hi there! All orders will be shipped within 3 business days from our warehouse and ground shipping takes 2-7 business days to arrive. Once your order ships, you will receive an email with shipping details and tracking information.

Please note that preordered items typically take 4-8 weeks to complete crafting. Every piece of jewelry is handmade and may take some time to complete. 

You can also sign in here to manage your orders. If you have any further questions or concerns, please click "No, I need more help" and we will be more than happy to assist you.

Where is my order?

Yes, we do offer Overnight Shipping! Simply select this option during checkout, and you will receive your order the following business day. Please note that additional fees will apply for this shipping method. If you have any further questions or concerns, click "No, I need more help."

Do you offer overnight shipping?

Hey there,

If you're not completely satisfied with your purchase or have received the wrong item, don't worry! You can easily initiate a return or exchange within 30 days of delivery. Click here to start the process.

If the item you received was a gift or your shipping address has changed, please use this link to start a gift exchange.

For international returns, click "No, I need more help" for assistance.

Thank you!

How do I start a return or exchange?

Order processing takes 1-2 business days. Shipping would take about 5-7 business days before it gets delivered. You will receive an order and shipping confirmation once the items are shipped out.

Pre-order items SP1048-05 & SP1048-08 are expected by January 10, 2024.

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