All your questions about returns and exchanges answered.
Regular items. If you are not 100% satisfied with your purchase, we are able to help with an exchange, a refund, or store credit within 30 days from the date of delivery. Please ensure that the jewelry is returned in perfect condition, without scratc
Here are the steps when processing a Return or Exchange of U.S. orders:. Your refund/exchange will be processed as soon as we receive and inspect the item. For international orders, please contact us at [email protected] for assistance.
Shipping fees apply for all returns and exchanges, however, this is refundable if the product was damaged upon receipt, or if the wrong item was shipped to you. Please email us at [email protected] for assistance on a refund.
Once the package has been delivered to us and inspected, we will process with the refund to the original card of purchase. You will receive a notification via email once the refund has been processed, and this usually takes 5-10 business days to refl
As long as your order falls within our Returns Policy, you can definitely exchange your order for another piece! You can follow the steps for starting a Return or Exchange here and choose to shop with 'Store Credit' as an option. If you have any furt
You will have 28 days to ship the item back to us before your label expires. If you need an extension, please email our support team at [email protected] for assistance.
Jewelry Pieces. Our jewelry is handcrafted and are inspected before delivery, so we guarantee any of our pieces sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item