I did not receive my order. What should I do?Updated 2 years ago

We recommend tracking your package through the tracking link sent to your email inbox as it may still be on its way!

If you didn't receive your order even though the tracking link says it was delivered, we think your package may be lost or missing. We advise you to check with the members of your household or neighbors to find out if they have received or seen your package. We also recommend you to check around your property as it is possible that the parcel was left there. We also recommend reaching out to your local courier to confirm the delivery status.

If after all these checks you still cannot locate your package, please contact us so we can help start an investigation for you.